Shopify POS

Note: Shopify POS redemption and enrollment are part of the Growth plan and above.

Loyalfly adds two pieces to Shopify POS: a customer section that shows rewards, and a tile that redeems points on a sale.

Customer rewards section

When you attach a customer to a sale, the Loyalty Rewards section shows their points balance and tier.

• If the customer is already enrolled, you see their points balance and tier.
• If they aren’t enrolled, select Enroll in Rewards. If you have a signup bonus, the customer receives it when they enroll.

Redeem points on a sale

1. Add the customer to the sale.
2. Select the Redeem points tile, then Redeem Points.
3. Enter the Points to redeem. The screen shows the discount and how many points will be left.
4. Select Apply to sale.

Loyalfly applies the discount to the sale. If it can’t apply the discount automatically, it creates a discount code, and you enter that code manually.

To undo a redemption before you finish the sale, select Cancel redemption. The points go back to the customer.

If something doesn’t work

• “Add a customer to the sale first”: redemption needs a customer on the sale.
• “Point redemption isn’t available for this customer right now”: check the customer’s balance and the program settings.
• POS staff accounts: Loyalfly needs a staff member signed in to a real Shopify account. Shared devices that sign in with a PIN alone may not load the rewards section.