Points Expiry

Points don’t expire unless you turn expiry on. You can turn it on in Settings, under Points Expiry.

Expiry modes

• Inactivity: points expire after the customer has no activity for a set number of days.
• Fixed: each batch of points expires a set number of days after it was earned, whatever the customer does.

Set up expiry

1. Open Settings and turn on Enable points expiry.
2. Choose the Expiry Mode.
3. Enter the number of Days.
4. Enter the Warning email, the number of days before expiry to send a warning.
5. Select Save.

A tier can be marked exempt from expiry on the Tiers page. Customers in that tier keep their points.