Tiers
Tiers reward customers based on their qualifying spend. A customer is placed in the highest tier they meet.
How tiers work
Section titled “How tiers work”- Qualifying spend is the total of a customer’s purchases. Points from an import don’t count toward tiers.
- Window: choose a rolling 12-month window, or count all spend.
- Downgrade: a grace period lets a customer stay in their tier after their spend drops. The default is 30 days.
Add a tier
Section titled “Add a tier”- Open Tiers, then select Add Tier.
- Enter a Tier Name and the Minimum Spend.
- Set the Points Multiplier, such as 1.5x.
- Optional: set a Reduced Redemption Minimum and a badge colour.
- Turn on any Perks you want, such as free shipping.
- Select Add Tier.
Assign a tier manually
Section titled “Assign a tier manually”On a customer’s page, use Tier override to set a tier by hand. The override stays until you switch the customer back to Automatic. It doesn’t change their qualifying spend.